AWC’s Frequently Asked Questions and Answers
At Anchorage Women’s Clinic, we know there are questions and concerns about billing procedures, providers, and a variety of other issues. Here are some of the most often asked questions. If you have a concern or questions not addressed here, feel free to email us (please do not ask medical questions) or call 907-561-7111.
What are Clinic Hours:
If you feel that you need medical assistance, please call 911 or go to the hospital or to an urgent care facility.
Our Anchorage Suite is open Monday –Friday, 7am to 4pm. Our Eagle River Suite is open
Monday –Friday from 8am to 4pm
If you call after hours, please leave a message so we can get back with you as soon as possible the following business day.
Which hospitals do your providers use?
Several convenient options are offered for hospital stays and procedures. Most of our providers have privileges at the Providence Hospital and Alaska Regional Hospital, and we use the Alaska Surgery Center for outpatient procedures. Please note that some insurance companies require that you use their preferred hospital to ensure full benefit payment. Take a moment to find out if your insurance company has preference over which hospital you choose.
Does your office bill my insurance?
Yes, Anchorage Women’s Center will bill your insurance for claims and will make every effort to collect from your insurance company. For more information Click Here or go to our Insurance and Forms link at the top of the page.
Does any of your staff speak a foreign language?
The Anchorage area has diverse cultures and we know that our patients may speak a language other than English. The AWC strives to hire those who may be fluent in other foreign languages, and currently we have employees who speak Spanish, Korean, French, Samoan and Nepali. We also will provide a translator if necessary. However, please provide us with advance notice so a translator service can be arranged at your convenience.
What happens when my provider goes out of town?
All our providers work collaboratively and are able to care for each other’s patients seamlessly. To ensure we provide the best possible patient care, we also maintain an in-house call group.
Does the office send out reminders for routine appointments?
Yes! All of our providers are committed to making sure that you remain healthy. Patients are mailed a reminder card for necessary routine appointments and also receive an automated reminder calls for scheduled appointments.
How long might I wait before being seen by my provider?
You are our top priority! Our front desk staff is trained to ensure that you are not waiting for long periods of time. If for some reason you feel you have been waiting too long, please feel free to ask the front desk staff for assistance.
Our physicians do take emergency room calls. If you are concerned about possible delays, please feel free to request a day that your provider is not on call.